REMOTE NOC
Maximum Uptime.
24/7 Oversight.
Delivers proactive Rnoc Services that combine Tier 1 and Tier 2 technical support for security networks. Our Rnoc tier 1 services cover active monitoring of devices, video outputs, ticketing, and escalation. Tier 2 experts handle commissioning, programming, and advanced troubleshooting. With certified engineers and the latest monitoring tools, we maintain uptime and system reliability for enterprise operations.
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What we Deliver
Tier-1 Surveillance Monitoring
Technicians monitor thousands of devices remotely, acting immediately on alerts, failures, or downtime.
Video Output Supervision
Teams review live feeds, detecting lens issues, tampering, or masking/unmasking needs in real time.
Ticketing & Escalation
Dedicated staff track incidents, escalate issues, and keep stakeholders informed on every action.
Remote Commissioning
Specialists configure cameras, NVRs, switches, and firewalls following client SOPs and security standards.
Tier-2 Technical Support
Engineers resolve escalated issues, optimise networks, and ensure high performance across systems.
Data Management & Security
Every action is documented; backups, firmware updates, and VMS patches safeguard privacy and compliance.
Why it Matters?
Ensures uninterrupted network performance with continuous Tier-1 and Tier-2 coverage
Reduces downtime by resolving issues remotely before they escalate to critical failures
Cuts operational costs by eliminating the need for large in-house technical support teams
Improves the accuracy of monitoring with real-time video output validation and error detection
Protects compliance with strict documentation, privacy standards, and secure data handling
Increases efficiency of deployments with expert commissioning and programming support
Provides scalability, supporting enterprises across multiple sites and device networks
Enhances system reliability using certified professionals with advanced technical expertise